Are you a factory or trading company?
We are a direct manufacturer with our own production workshop, R&D team, and complete quality control system. We support factory inspection and on-site machine testing.
Do you have international certifications?
Yes. Our machines comply with CE certification and other international quality standards. We can provide certification documents for customs clearance and local inspection.
What's your production and delivery time?
• In-stock machines: 7-15 working days
• Standard customized machines: 20-30 working days
• Special complex machines: 35-45 working days
Exact delivery time will be confirmed in the proforma invoice.
Do you accept OEM / ODM service?
Yes. We provide professional OEM & ODM service for global distributors, agents, and brand partners.
Will you provide installation and training?
Yes. We provide:
• Detailed English operation manual + video tutorial
• Online remote guidance (video call installation & training)
• On-site engineer service (negotiable for bulk orders)
How about your warranty period and after-sales support?
We provide 24 months warranty for the whole machine. During the warranty, we supply free spare parts for quality problems (non-human damage).
For after-sales support, we offer 24-hour online response, remote diagnosis & repair, spare parts supply within 48 hours, and long-term technical support.